chrishansenhome: (Default)
As most if not all of you know by now, Apple's Steve Jobs died last night. Aside from all the encomia emanating from the technorati such as Stephen Fry, there is the complicating factor of the announcement of the iPhone 4S.

The Inquirer is one of the sassier tech news sources around. However, in its article about the iPhone 4S launch, it included a last paragraph that made me sit up and take notice:

Let's just say, whatever Tim Cook has up his sleeve, it better be good. A firm that has become celebrated for its innovation could be slipping behind. Is it time for Apple to bring back Steve Jobs?

Now, Apple has done many great things. But bringing back Steve Jobs is unlikely to be one of the great things Apple does.
chrishansenhome: (Default)
I am not an Apple-head by any means. I love my iPhone4 and my iPods, just like I loved my iPhone 3G. However, I don't have any recent Apple Mac computer or an iPad (yet...) However, one thing that at least some Apple stores have is a service-oriented mentality. This column from ZDnet proves it. If other computer outlets don't adopt this kind of customer service, they're doomed.

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