Arggggghhhhh!

[chrishansenhome]

You may remember this post, in which I detailed my struggle with Citibank to straighten out my Citicard account, which we always pay in full, except that they sneakily changed the rules out from under me.

Well, yesterday I got the Citicard statement for last month, on which I expected to see my trip to the doctor in Shanghai, and a few miscellaneous other charges, maybe £200 in total.

The balance was almost £800! When I checked, they had not credited the cheque I sent last month for almost £600 for the full balance. I checked our bank account and, sure enough, the cheque had cleared and the funds taken from our bank account.

So I called Sh*ttybank, and got connected to their customer service person in India. He was Sunil, and Sunil seemed to have great difficulty in understanding what I was saying. I told him the problem, told him that my cheque had cleared, and Sunil kept saying, "There was a credit for £17.00 last month on the 14th." Well, it took about 5 minutes for me to get him to understand that I had sent a cheque, number XXX, which had cleared my bank account on the 3rd. He promised to look into it and get back to me within three working days.

So, this is the second problem within three months with this card account. Any more trouble and I'll be closing the account and, incidentally, looking for another bank in which to place my money and get a credit card from.

Comments

luvktv

[(Anonymous)]

in singapore, a lot of focus is on customer satisfaction. if a bank is not performing up to your expectations, and there's nothing holding you back, you can always cancel the card.. sometimes, they'll come back to you, promising better service..

Re: luvktv

[chrishansenhome.livejournal.com]

Well, here most people would rather chew their leg off than switch banks. I find Citibank convenient because I have a US dollar account through them that I use when paying or receiving US dollars. But the card is crap.